Frequently Asked Questions
Accepting Payments Online
Do I need a Credit Card Merchant Account?
What Credit Card Payment Gateways does the software Use?
What if I already have an online Payment Gateway Account?
What other Payment Options Can I accept?
Hosting & Email
Can I host my software with company XYZ?
How many email accounts can I have on my account?
Does my account include email?
Tell me about your data centre and data back up?
Your Account
Can I cancel anytime?
If my needs expand, can I upgrade my package in the future?
Can I downgrade my account?
Can I pay my account by cheque?
Who owns my website?
Can I transfer my account to another company / person
Your Product Catalogue
How many products can I have in my product catalogue?
How many product Categories can I have?
How many Product Images can I have?
Can I mark products as out of stock?
What about special holidays like Valentines Day, Christmas, Mother’s Day?
Site Design & Setup
Do you design my site?
Can I design my own site?
Can I transfer all my data from an existing store or spreadsheet into my new store?
Managing Your Website
Do I need to download any software?
Do I have to know HTML?
Is there a limit to the number of additional pages I can add?
What software do I use to manage my website?
Managing and Promoting Orders
How will I know when I get an Order?
What Sort of Reports and Statistics Do I get on my website?
Can I track my affiliates?
General Questions
Can I sell advertising on my website?
Will my site be Optimised for Search Engines Like Google?
Can I Offer Credit Notes or Refunds to Customers?
What Currency is the price listed in?
How Can I set the Delivery Charge?
Does the Price / Receipt include GST?
Do I need a SSL Certificate?
